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Privacy Policy

1. Introduction

This Privacy Policy explains how Allure Sensuality Emporium, collects, uses, and protects your personal information. We are dedicated to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) and the Electronic Communications Act (ECA) of South Africa.

2. Information We Collect

We may collect various types of personal information from you, including:

  • Contact Information: Your name, surname, email address, phone number, and postal /delivery address.
  • Payment Information: Your credit or debit card details (if applicable).
  • Account Information: Login credentials such as your email address, username, and IP address.
  • Order History: Information about your purchases and returns.
  • Cookie Information: Details about your browsing history and IP address.
  • Website Usage Data: Insights regarding your interactions with our website, including pages visited and time spent on the site.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing orders: To fulfil your orders and provide customer service.
  • Managing your account: To manage and support your customer account.
  • Communicating with you: To respond to your inquiries and provide updates about your orders.
  • Marketing and promotions: To send you marketing emails or promotional offers (with your consent).
  • Improving our website: To analyse website usage data and make improvements.
  • Complying with legal requirements: To comply with applicable laws and regulations.

4. Sharing Your Information

Your personal information may be shared with:

  • Third-Party Service Providers: We may collaborate with third-party service providers that assist in operating our business, such as payment processors and delivery companies.
  • Law Enforcement Agencies: We may disclose your information to law enforcement if required by law or to protect our rights or the rights of others.

Important: We DO NOT and WILL NOT sell your personal information for commercial gain. The information collected will solely be used to engage with you in delivering our services and products.

5. Retaining Your Information

We determine retention periods based on fixed criteria:

  • Invoices: We are legally required to retain invoices for Allure Sensuality purchases post-purchase. We will retain invoices and invoice information for as long as it is necessary.
  • Other Data: We will retain your personal information until the service is terminated.
  • Browsing History: Data related to your browsing will be retained for a specified period as outlined in our Cookie Policy.

6. Your Rights Under POPIA

Under the POPIA, you hold the following rights regarding your personal information:

  • Access: You have the right to request access to your personal information.
  • Correction: You may request the correction of any inaccurate personal information.
  • Erasure: Under certain conditions, you have the right to request the deletion of your personal information.
  • Restriction of Processing: You may request limitations on how we process your personal information under specific circumstances.
  • Data Portability: You can request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal information for specific purposes, including direct marketing.

7. Security

We take reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Although no online transmission or storage method is entirely secure, we are committed to instructing necessary personnel on protecting your data and regularly reviewing our security measures.

8. Cookies

We utilize cookies to gather information regarding your browsing habits and preferences. For more details, please refer to our Cookie Policy available on our website.

9. Third-Party Websites

This Privacy Policy does not extend to third-party websites linked to our site. We cannot guarantee that these third parties handle your personal data securely. We encourage you to review the privacy policies of these external websites before engaging with them.

10. Terms and Conditions

Please refer to our Terms and Conditions Document located on our website. We strictly do not engage with anyone classified as a minor under South African law (i.e., individuals under the age of 18). We will not collect, store, or process any orders from minors. We advise minors to act responsibly and refrain from visiting our website. We will notify relevant law enforcement agencies regarding any activities involving minors to safeguard our company’s legitimate interests.

11. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any updates will be published on this page.

12. Contact Us

Allure Sensuality Emporium

  • Postal Address:           12 Heather Street, Milnerton, 7441, Cape Town
  • Website:                      https://www.alluresensuality.co.za
  • Email:                           info@alluresensuality.co.za 

13. Submitting a complaint

If you have a compliant about our handling of your personal data, please refer to our PAIA Manual on our website for more information.

Last updated: 1st November 2024

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